Return & refund policy
Last Updated: October 22, 2026
Currency: United States Dollar (USD)
Furnitiny, operated by FURNITINY FURNITURE GROUP, accepts eligible returns of Wooden Study Desks under the conditions described in this policy.
This policy explains the return window, product condition requirements, return shipping responsibility, damaged or incorrect products, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30 day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong product or variant was ordered
The Wooden Study Desk does not suit the intended space
The product arrived damaged
The product is defective
The wrong product was delivered
Required hardware or components are missing
The order is materially incomplete
The product is materially different from its listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change of Mind Returns
For an eligible change of mind return, the Wooden Study Desk should generally be:
Unused
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all included components
Returned with all included hardware
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make a product ineligible for return.
4. Product Condition
All important components originally supplied with the desk should be included in the return.
Depending on the product, these may include:
Desktop
Legs
Base components
Drawers
Shelves where applicable
Structural supports
Hardware
Fasteners
Instructions
Other originally included components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Assembled or Modified Products
Assembly alone does not automatically make a product ineligible if the desk can be safely disassembled and returned in acceptable condition.
However, change of mind eligibility may be affected if the product has been:
Drilled
Cut
Glued
Painted
Refinished
Permanently installed
Structurally modified
Damaged during assembly
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Furnitiny before sending any product back.
Email: contact@furnitiny.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Quantity
Reason for the return
Photos or video where relevant
7. Return Authorization
A return must be authorized by Furnitiny before the product is shipped back.
After reviewing the request, Furnitiny may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Furnitiny business address is not automatically the return processing address.
Do not independently send returns to:
1900 PINE ST
ABILENE, TX 79601
United States
unless Furnitiny specifically provides this address in the written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change of Mind Return Shipping
For eligible returns caused by a change of mind, wrong product selection, wrong variant selection, or the product not being suitable for the customer's intended space:
The customer is responsible for return shipping costs.
Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Study Desk arrives:
Damaged
Defective
Incorrect
Materially incomplete because of a Furnitiny fulfillment error
Furnitiny covers reasonable authorized return shipping costs.
Depending on the verified issue, Furnitiny may provide:
Replacement hardware
Replacement component
Replacement product
Authorized return
Refund
Please contact Furnitiny before arranging return shipping independently.
11. Reporting Damage or Defects
If your product arrives damaged or defective, contact:
Please provide:
Order number
Description of the issue
Photos or video showing the issue
Photos of the outer packaging
Photos of internal protective packaging
Photo of the shipping label where applicable
Please keep the product and packaging until Furnitiny confirms the next step.
12. Missing Components
If required hardware or components appear to be missing, please first inspect all cartons, protective inserts, hardware bags, foam compartments, and separate component packages.
If something is still missing, contact Furnitiny.
Where practical, Furnitiny may send the missing component without requiring the complete Wooden Study Desk to be returned.
13. Wrong Product Received
If you receive a product different from the one shown on your order confirmation, avoid substantial assembly or permanent modification.
Contact Furnitiny and provide your order number, product photos, shipping label photo, packaging photos, and a brief description of the issue.
After review, Furnitiny will provide the appropriate next step.
14. Product Dimensions and Fit
Customers should carefully review the published product dimensions before ordering.
If the published dimensions are accurate but the desk does not fit the customer's intended space, an otherwise eligible return will generally be treated as a change of mind return.
If the published dimensions were materially inaccurate, contact Furnitiny for review.
15. Natural Material Variation
Where a product uses natural wood or another naturally variable material, reasonable differences may appear in grain, tone, texture, knots, natural markings, and surface pattern.
These characteristics are not automatically considered defects when they are consistent with the material and product description.
16. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original shipping carton, protective wrapping, foam, corner protection, internal supports, hardware packaging, and protective inserts.
If the original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.
17. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change of mind return.
Where legally permitted, the refundable amount may be affected if the returned product is materially damaged during transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
18. No Restocking Fee
Furnitiny does not charge a standard restocking fee for eligible authorized returns.
There is also no standard return authorization fee, return processing fee, or administrative return fee.
A reasonable adjustment may apply where legally permitted if the returned product has customer caused damage, missing hardware, missing important components, significant modification, or another condition that materially reduces its value.
19. Return Inspection
After an authorized return reaches the approved return location, Furnitiny may inspect:
Product identity
Overall condition
Desktop
Legs or base
Drawers where applicable
Surface finish
Included hardware
Included components
Signs of use
Modifications
Customer reported issue
Return packaging
Inspection is completed before the refund is finalized.
20. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Furnitiny refunds the eligible amount paid for the returned product.
21. Refund Processing Time
After an eligible return has been received, inspected, and approved, Furnitiny normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
22. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
For example, credit or debit card refunds are returned to the original card, PayPal refunds are returned to the original PayPal transaction, and other supported payment service refunds are returned through the original transaction.
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
23. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency refund may differ because of exchange rate changes, currency conversion fees, bank policies, or payment provider policies.
Furnitiny does not control these independent conversion differences.
24. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Furnitiny fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
25. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change of mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Furnitiny:
Furnitiny covers reasonable authorized return shipping.
26. Exchanges
Furnitiny does not offer standard direct exchanges.
If you want another Wooden Study Desk, finish, design, or variant, please return the original eligible product and place a separate order for the preferred item.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
27. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.
28. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
29. Returned to Sender Shipments
A shipment may be returned to sender because of an incorrect address, incomplete address, repeated failed delivery attempts, failure to collect the shipment, recipient refusal, restricted delivery access, or customs related issues.
Furnitiny will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
30. Order Cancellation
Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once the order has entered the carrier network, standard cancellation generally no longer applies.
31. International Returns
This policy applies to eligible orders shipped to:
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
International returns may require additional carrier documentation, customs documentation, return declarations, or product information.
Please wait for Furnitiny return instructions before arranging international return transportation.
32. Duties, VAT, GST, and Customs Charges
Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on the destination, return reason, whether Furnitiny collected the charge, applicable customs requirements, and applicable law.
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
33. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
34. Changes to This Policy
Furnitiny may update this Return & Refund Policy when return procedures, shipping arrangements, payment procedures, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
35. Contact Furnitiny
For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:
FURNITINY FURNITURE GROUP
Brand: Furnitiny
Business Address:
1900 PINE ST
ABILENE, TX 79601
United States
Phone: +1 (870) 847-4314
Email: contact@furnitiny.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.