Cancel My Order
Last Updated: October 22, 2026
Currency: United States Dollar (USD)
Furnitiny, operated by FURNITINY FURNITURE GROUP, understands that customers may occasionally need to cancel an order or correct order information after checkout.
Because Wooden Study Desk orders may move into payment verification, product preparation, inspection, packaging, and carrier coordination shortly after an order is confirmed, cancellation depends on both the timing of the request and the current fulfillment status of the order.
1. Cancellation Window
Customers may request cancellation within:
24 hours after placing the order
provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.
Submitting a cancellation request within 24 hours does not automatically guarantee approval.
An order is considered canceled only after Furnitiny confirms the cancellation in writing.
2. How to Request a Cancellation
Contact Furnitiny as soon as possible:
Email: contact@furnitiny.com
Use the subject line:
Cancel My Order – Order #[Order Number]
Please include your full name, order number, email address used during checkout, product being canceled, quantity, and a clear request to cancel the order.
Providing complete information helps us locate and review the order more efficiently.
3. When Cancellation May No Longer Be Available
Cancellation may no longer be possible once an order has entered stages such as final product inspection, final packaging, shipping label creation, carrier pickup scheduling, carrier handoff, export processing, or customs processing for international orders.
Wooden Study Desks may require additional protective packaging and shipping coordination, so customers should contact Furnitiny as early as possible.
4. Orders Already Shipped
Once an order has entered the carrier network, it can no longer be handled as a standard pre shipment cancellation.
If you no longer want the product after shipment, allow the order to be delivered and then review the Furnitiny Return & Refund Policy.
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically considered an approved cancellation, return, or refund.
5. Order Changes
If you need to change an order instead of canceling it, contact Furnitiny as soon as possible.
Possible changes may include recipient name, shipping address, telephone number, product variant, finish, quantity, or other order details.
Changes are not guaranteed once fulfillment has begun.
6. Shipping Address Corrections
Customers are responsible for reviewing the shipping address before completing checkout.
If you notice an error, contact:
as soon as possible.
Please provide your order number, full name, original shipping address, and corrected shipping address.
Address changes cannot be guaranteed once fulfillment or carrier processing has begun.
7. Partial Cancellation
If an order contains multiple products, customers may request cancellation of selected items or quantities.
Partial cancellation is only available when the affected products can still reasonably be removed from fulfillment.
A partial cancellation may affect promotional discounts, free shipping eligibility, bundle pricing, or minimum order promotions where applicable.
8. Cancellation Fee
Furnitiny does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
There is no standard cancellation processing fee, administrative cancellation fee, or cancellation authorization fee.
9. Cancellation by Furnitiny
Furnitiny may hold, decline, or cancel an order for legitimate reasons such as payment failure, payment verification problems, suspected fraud, unauthorized transactions, incomplete billing or shipping information, unsupported delivery addresses, product unavailability, inventory discrepancies, product damage identified before shipment, quality control issues, significant pricing errors, technical checkout errors, or inability to fulfill the order.
If Furnitiny cancels a paid order that cannot be fulfilled, the eligible amount will be refunded.
10. Refunds for Approved Cancellations
After an eligible cancellation has been approved, Furnitiny normally submits the refund within:
7 business days after cancellation approval
The refund is normally returned to the:
Original payment method used for the purchase
Your bank, card issuer, or payment provider may require additional time before the refund appears.
11. Refund Currency
Approved cancellation refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency amount received may differ because of exchange rate changes, currency conversion fees, bank policies, or payment provider policies.
Furnitiny does not control these independent conversion differences.
12. Pending Payment Authorizations
A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.
A pending authorization does not necessarily mean that a completed payment was collected.
If payment was never captured, the bank or payment provider may release, void, or allow the authorization to expire according to its own processing schedule.
13. Duplicate Orders
If you accidentally place the same order more than once, contact Furnitiny immediately and provide all relevant order numbers.
Duplicate orders are not automatically canceled and must still meet the cancellation conditions in this policy.
14. Refused Deliveries
Please do not refuse delivery as a method of canceling an order.
A refused shipment may be returned to sender, incur carrier return charges, require receipt and inspection before refund review, or be handled under the Return & Refund Policy.
Customer related return or carrier costs may apply where legally permitted.
15. Cancellation vs. Return
Cancellation and return apply at different stages of a transaction.
Before shipment: Cancel My Order / Cancellation Policy
After shipment: Shipping Policy
After delivery: Return & Refund Policy
Once an order has shipped, the standard cancellation process generally ends.
16. Consumer Rights
Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
17. Changes to This Policy
Furnitiny may update this Cancellation Policy when fulfillment procedures, shipping arrangements, payment systems, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
18. Contact Furnitiny
For cancellations, order changes, shipping address corrections, or duplicate order questions, contact:
FURNITINY FURNITURE GROUP
Brand: Furnitiny
Business Address:
1900 PINE ST
ABILENE, TX 79601
United States
Phone: +1 (870) 847-4314
Email: contact@furnitiny.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For cancellation requests, use:
Cancel My Order – Order #[Order Number]
An order is considered canceled only after Furnitiny confirms the cancellation in writing.